If you are not sure where to start, you can shop by skin concern or book a complimentary Skin Consult. We will help guide you towards products suited to concerns such as dehydration, sensitivity, dullness, uneven-looking tone and dark marks.

Visit the Skin Consult page and complete the form with your skin concerns, current routine and goals. A member of The Derm Team will review your enquiry and get in touch with personalised product guidance.

Your Skin Consult is designed to help take the guesswork out of your routine. We review your skin concerns, current products and skincare goals, then recommend a Derm Team routine suited to your needs. Please note that this is a skincare guidance service, not a medical diagnosis service.

Our products are created to be inclusive of all skin types, with particular understanding of concerns often experienced by melanin-rich skin. As with any skincare, we recommend checking the ingredient list and patch testing first, especially if your skin is sensitive.

Yes. Our collection is designed to work well within a simple routine. You can build your routine around cleansing, targeted treatment, hydration and nourishment depending on what your skin needs.

We use a thoughtful mix of botanical ingredients and carefully selected cosmetic raw materials chosen for their skin benefits and product performance. Our products are made in Australia, while our ingredients are sourced from both local and global suppliers depending on quality and availability.

Yes. The Derm Team products are formulated to be vegan and cruelty-free. We do not test our finished products on animals.

Stop using the product and review the ingredient list. If the irritation is mild, allow your skin time to settle before introducing anything new. If irritation continues or becomes severe, seek advice from a qualified healthcare professional.

Skin can sometimes take time to adjust to a new routine, especially when you introduce active products too quickly or use too many new products at once. Introduce products gradually and monitor how your skin responds. If breakouts persist, stop use and review your routine.

Yes, we ship Australia-wide. Shipping options, rates and delivery timeframes are shown at checkout so you can select the option that best suits you.

Delivery times vary depending on your location and the shipping option selected at checkout. Once your order has been processed and dispatched, you will receive confirmation and tracking details where available.

Shipping rates are displayed at checkout before payment is completed. If there is an issue with your order, please contact us at info@thedermteam.com as soon as possible. For hygiene reasons, opened skincare products are generally not accepted for change-of-mind returns, but we will always work with you to resolve order issues where we can.

Shipping rates are displayed at checkout before payment is completed. If there is an issue with your order, please contact us at info@thedermteam.com as soon as possible. For hygiene reasons, opened skincare products are generally not accepted for change-of-mind returns, but we will always work with you to resolve order issues where we can.

You can explore product pages, shop by skin concern, read Skin Notes and book a Skin Consult for extra guidance. These areas are designed to help you understand your skin and choose products with more confidence.